About Cynergy Information Technology

Tired of slow fixes and empty promises?

You shouldn’t have to wait hours—sometimes days—for your IT guy to call you back. You shouldn’t have to explain the same issue twice, or get bounced around before someone qualified actually helps. And you definitely shouldn’t pay good money for support that leaves you stuck.
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We’ve talked with business owners across Fort Worth who felt the same way. And after spending years inside the industry, we knew exactly why these problems kept happening—and what to do differently.

Direct expert access

You’ll always talk directly to a senior technician who knows your system—no more getting passed around or repeating yourself to someone new.

Ridiculously fast response

We get moving fast—on average, one of our engineers starts working on your issue within 15 minutes. No waiting. No excuses.

Proven performance

10-min

Response time

99.4%

Customer retention

15-Minute

Engineer start

99.5%

SLA met

How it started

We didn’t set out to start a business—just to do IT the way we always thought it should be done. After years of working inside other MSPs, we saw the same problems over and over again: slow response, confusing service, and support that didn’t really support people.

So, we built something better. We’re old friends who teamed up to fix what was broken in this industry. No big egos. Just real, reliable help that shows up when you need it most. That’s why we’re here—and that’s why we’ll stay.

Lets talk today

What drives us

These values guide everything we do—from tickets to long-term partnerships.

Teamwork

We’re not just your IT provider—we’re part of your team. We learn your setup, your people, your pace. And we show up like coworkers, not contractors. We succeed together by staying in sync, keeping communication clear, and pitching in when it matters most—because we know how important that is.

Transparency

You’ll never be left in the dark. Every ticket comes with a full history, and we’ll always tell you what’s going on in plain language. We keep things clear and simple because you should always know what’s being done, why it matters, and how it helps.

Accountability

We mean what we say, and we stand by our work. If something’s not right, we fix it—no runaround. If we don’t hit your SLA, you don’t pay. That kind of honesty matters, and it’s why so many of our clients stick with us year after year.

Customer-Centric Approach

We treat your business like it’s our own. That means fast answers, real care, and no shortcuts. We listen, we explain, and we make sure you always feel heard. Because to us, good support isn’t just about fixing computers—it’s about showing up when people need you.

Built for small business

We do our best work with growing companies—5 to 40 employees—because we know how to scale smart without wasting a dollar. That’s where our support really shines.

Small to mid-sized businesses with 5–40 team members

Fort Worth-based companies and other Texas communities

Honest folks in construction, legal, accounting, oil & gas, and manufacturing

Teams who are tired of poor support and slow fixes

What our clients say, in their words

Cynergy Information Technology has transformed our network reliability. Their proactive support, 24/7 monitoring, and fast response times have minimized downtime and boosted security. We can now focus on growing our business without IT headaches. Highly recommend them for dependable, strategic support!

North to South

Chairman

Moving to the cloud with Cynergy was a smart choice. They delivered a seamless Microsoft 365 and Azure migration with no downtime, and their ongoing support keeps everything running smoothly. We now enjoy secure access, better collaboration, and lower IT costs. Highly recommend their cloud expertise!

ADT

Marketing Manager

Cynergy’s ISP and VoIP recommendations saved us over 30% and boosted our internet speed and phone reliability. Their VoIP solution gave us modern features and better mobility—without the high costs of traditional lines. A smart move with real results!

Nortex Fence & Patio

Administrative Assistant

What we know helps us serve better

These aren’t just badges—they reflect our promise to keep your systems safe, simple, and solid for the long haul.

What we do—and where we’re going

Right now, our job is to keep your business running smoothly—solving problems fast, making things easier, and keeping your team secure. We’re hands-on, reachable, and never too busy to answer a question.

Looking forward, we’re always learning, growing, and staying one step ahead—so you don’t have to worry about what’s coming next in tech. Our goal is simple: give you peace of mind, now and in the future, with real support from real people who care about doing the job right.

Lets talk today

The People Behind

We’ve been where you are. We just get it.

Michael Fregeau

PARTNER

Jason Thayer